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Frequently Asked Questions

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Your Questions Answered

Yes, this is an online store! However, we are based in Australia, and our friendly team will be available from Mon - Sat, 8.30am - 6pm AEST to answer any questions.

Our showroom in the Yarra Ranges will be opening soon, so please stay in touch for more information.

Shipping and your orders

We provide you with standard free shipping within Australia for purchases above AUD 100.

For purchases under AUD 100 we offer standard flat rate shipping of AUD 12.00.

We ship internationally via Australia Post. Rates will be calculated at checkout.

Exchanges & refunds

Due to the delicate nature and natural imperfections of handwoven sarees, we do not offer refunds. More information can be found in our exchange policy.

Acknowledgement Of Country

Loom Sarees

We acknowledge the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present & emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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